Frequently Asked Questions

SCENTIS intends to source all fragrances through trusted, authorized distribution channels and reputable suppliers. Complete verification and supplier compliance policies will be finalized before our public store launch.

We recommend exploring by Fragrance Family (such as Woody Amber, Fresh Oriental, Citrus Gourmand, Aromatic Fruity, or Floral Fruity) and reviewing the detailed top, heart, and base notes provided on our product detail pages to match your personal taste and lifestyle.

The main difference lies in fragrance oil concentration:

• Eau de Toilette (EDT): Light concentration, perfect for casual daytime freshness.
• Eau de Parfum (EDP): Higher oil ratio offering richer presence and extended longevity.
• Parfum: High concentration providing deep, luxurious dry-down nuances.
• Extrait de Parfum: The highest concentration level, crafted for maximum richness, complexity, and lasting power.

Arabic perfumery represents a celebrated Middle Eastern heritage known for opulent, long-lasting ingredients such as pure agarwood (oud), rich ambers, exotic spices, musk, and velvety floral accords.

Projection refers to how far a fragrance radiates outward into the surrounding air from the wearer's skin.

Longevity describes the total amount of time a fragrance remains noticeable on the skin or clothing from application to final dry down.

Once the checkout and payment systems are active, you will receive an immediate on-screen order confirmation and an automated email receipt containing your order summary.

Order modification and cancellation rules will be finalized before launch. Generally, orders can only be updated before they enter warehouse fulfillment.

Yes, our shopping cart includes a dedicated promotional code field prepared to apply verified discount vouchers and seasonal coupons once promotional systems go live.

SCENTIS plans to provide nationwide fulfillment across the United States. Specific international delivery destinations and regional coverage details will be announced before launch.

Standard and expedited transit estimates will be specified in detail during the checkout and shipping policy finalization phase.

Tracking numbers will be emailed automatically as soon as packages are dispatched, and logged within your Customer Account dashboard.

Definitive return eligibility and timeframe guidelines will be published on our dedicated Shipping & Returns page prior to commercial orders.

In the rare event that an item is compromised in transit, our customer care team will assist in providing a swift replacement or appropriate resolution upon receiving verification.

Product exchange terms will be outlined clearly within our customer service policies before store opening.

We aim to support both guest checkout and registered customer accounts so you can choose the shopping method most convenient for you.

A registered account will enable you to view order history, track deliveries, save favorite perfumes to a persistent wishlist, manage shipping addresses, and enjoy faster checkout.

A secure password reset link will be sent to your registered email address via the "Forgot your password?" option once backend services are enabled.

The Wishlist allows you to bookmark fragrances you love or plan to purchase later without immediately adding them to your cart.

The cart aggregates your chosen fragrances, allows you to adjust quantities, shows estimated order subtotals, and provides a direct path to the checkout process.